We offer shipping to all locations within the United States.

At this time, we do not provide international shipping outside of the USA.

If your order hasn’t arrived within the expected delivery timeframe and you haven’t received any updates, please start by checking your order tracking. If the tracking information shows any issues, reach out to our customer support team for assistance.

You can contact us by email at customersupport@wenkil.com or by phone at +19512091600. Our phone lines are open from 9 AM to 5 PM PST, Monday to Saturday. We aim to respond within 24 hours during business hours.

As soon as your order dispatches from our warehouse, you'll receive a confirmation email with a tracking number, allowing you to track the status and location of your shipment.

If you spot an error in your shipping address, please email us asap within 24 hours at customersupport@wenkil.com, including your name and order number. We’ll do our best to correct the address before your package is dispatched. Once the order has left our warehouse, we can’t guarantee changes, but we’ll make every effort to help.

Unfortunately, we do not offer a pickup option from our warehouse at this time.

We ship with UPS freight, directly to your doorstep.

Yes, we accept returns in accordance with our 30 Day Return Policy. Items must be returned in new, unused condition and in their original packaging.

If you have any questions about the return process, feel free to email us at customersupport@wenkil.com or call us at +19512091600. Our phone lines are open from 9 AM to 5 PM PST, Monday to Saturday. We aim to respond within 24 hours during business hours.

Once we receive and inspect your returned item, your refund will be processed within 10–12 business days, depending on your card issuer’s processing times. Refunds are issued only to the original payment method used at checkout.

To start a return please email us on customersupport@wenkil.com. For full information visit us our return policy page.

We accept the following payment methods:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• JCB
• Mastercard
• Visa

At Wenkil, we prioritize your security by ensuring every credit card transaction is processed in a protected environment. Our payment system is secured with 128-bit SSL encryption, which you can verify by the padlock icon in the top-left corner of your web browser.

We do not store your credit card details after your order is completed. Instead, your payment information is securely sent directly to our banking partners. You can shop confidently, knowing your credit card or bank account details are safe.

To maintain a secure and smooth shopping experience, Wenkil uses a payment security screening process. In some cases, we may require confirmation of customer information before processing certain orders. Please ensure your contact details are accurate and current in case we need to reach out for verification.

We're based out of California in the USA.

13056 Tioga Pass Ct, Moreno Valley, CA 92555, United States

You can contact us by phone or email:

• Phone: +19512091600
• Email: customersupport@wenkil.com

Lines are open between 9am to 5pm PST (Monday to Saturday). We aim to respond within 24 hours during our 9am to 5pm PST business hours.